All RE5 questions
Complaints Management Ombud Timeframes
After receiving the FSP's final response (or after the internal period lapses), how long does a client generally have to refer the complaint to the FAIS Ombud?
RE5 practice question with a worked answer. This is one of hundreds of FSCA RE5 questions in the RegulatoryExams question bank.
- a) Six months.Correct
- b) Three months.
- c) One year.
- d) Three years.
Why this is the answer
The client must first complain to the FSP; thereafter they have six months to take the matter to the Ombud. Three months is too short, and one or three years is too long for this referral window.
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