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Client Onboarding KYC Best Practices

A colleague asks Mpho what 'Know Your Client' (KYC) actually means in a financial-services firm. Which answer is correct?

RE5 practice question with a worked answer. This is one of hundreds of FSCA RE5 questions in the RegulatoryExams question bank.

  1. a) Identifying and verifying the client’s identity and understanding their financial needs, objectives and risk profile.Correct
  2. b) A marketing technique used to personalise communication with clients.
  3. c) A social-media strategy for growing the adviser’s client network.
  4. d) An annual customer-satisfaction survey sent to existing clients.

Why this is the answer

KYC has two strands: the FIC Act duty to identify and verify identity (CDD), and the FAIS duty to understand the client's needs and circumstances (the needs analysis). It is a compliance and suitability process, not marketing or a survey.

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