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Complaints Management Ombud Timeframes
What is the maximum period for submitting a complaint to the FAIS Ombud after the client becomes aware of the issue?
RE5 practice question with a worked answer. This is one of hundreds of FSCA RE5 questions in the RegulatoryExams question bank.
- a) 3 months
- b) 6 monthsCorrect
- c) 1 year
- d) 3 years
Why this is the answer
A client must first complain to the FSP. If they get a final response (or no response after 6 weeks), they have 6 months from that date to submit their complaint to the FAIS Ombud. (Note: There is also a 3-year prescription from the date of the act or omission).
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