All RE5 questions
TCF Adhere to the specific Codes of Conduct
Which of these best shows an insurer meeting Treating Customers Fairly Outcome 2?
RE5 practice question with a worked answer. This is one of hundreds of FSCA RE5 questions in the RegulatoryExams question bank.
- a) Paying its representatives the same commission on every product it sells
- b) Answering every customer complaint within one week of receiving it
- c) Designing a funeral product around the needs of a specific low-income groupCorrect
- d) Publishing its annual financial statements on its website each year
Why this is the answer
Outcome 2 requires products marketed and sold in the retail market to be designed to meet the needs of identified customer groups and targeted accordingly. The other options concern remuneration, complaints handling and financial reporting.
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