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FAIS Ombud Dealing with complaints submitted to the Ombud for FSPs

An FSP fails to respond to a client’s internal complaint within the six-week period. What is the client then entitled to do?

RE5 practice question with a worked answer. This is one of hundreds of FSCA RE5 questions in the RegulatoryExams question bank.

  1. a) Automatically receive compensation from the FSP.
  2. b) Refer the complaint directly to the FAIS Ombud.Correct
  3. c) Lodge a second, identical complaint with the FSP.
  4. d) Demand that the FSCA audit the FSP.

Why this is the answer

If the FSP gives no final response within six weeks, the client may escalate straight to the Ombud. The lapse does not create an automatic right to compensation, require a duplicate complaint, or trigger an FSCA audit on demand.

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