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TCF Governance Management Responsibility

Under the **Treating Customers Fairly (TCF)** framework, who holds the ultimate responsibility for embedding a fair treatment culture within an FSP?

RE5 practice question with a worked answer. This is one of hundreds of FSCA RE5 questions in the RegulatoryExams question bank.

  1. a) The individual representatives only.
  2. b) The external Compliance Officer.
  3. c) The Board of Directors and Senior Management of the FSP.Correct
  4. d) The FSCA regulator.

Why this is the answer

TCF is a top-down regulatory approach. Outcome 1 (Fair Culture) places the primary and ultimate responsibility on the FSP's Board and Senior Management to create and maintain a culture where treating customers fairly is central to the business.

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