All RE5 questions
TCF Adhere to the specific Codes of Conduct
A client complains that, after buying a policy, the insurer made it unreasonably difficult to claim, switch or complain. Which TCF outcome has been breached?
RE5 practice question with a worked answer. This is one of hundreds of FSCA RE5 questions in the RegulatoryExams question bank.
- a) Outcome 6 — customers must not face unreasonable post-sale barriers to change product, switch provider, claim or complain.Correct
- b) Outcome 1 — fair treatment is central to culture.
- c) Outcome 4 — advice is suitable to the customer’s circumstances.
- d) Outcome 2 — products meet the needs of identified groups.
Why this is the answer
Unreasonable barriers to claiming, switching or complaining after the sale breach TCF Outcome 6, which requires that customers do not face unreasonable post-sale obstacles.
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