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TCF Adhere to the specific Codes of Conduct
The 'Treating Customers Fairly' (TCF) framework is built around six fairness outcomes. Which of the following best states the FIRST outcome?
RE5 practice question with a worked answer. This is one of hundreds of FSCA RE5 questions in the RegulatoryExams question bank.
- a) Customers are confident that fair treatment is central to the firm’s culture.Correct
- b) Customers are guaranteed positive investment returns on every product.
- c) Customers are charged the lowest premium available anywhere in the market.
- d) Customers receive marketing material at least once a month.
Why this is the answer
TCF Outcome 1 is cultural: customers must be confident they are dealing with a firm where fair treatment is central to its culture. TCF is about fairness and suitability, not guaranteed returns or cheapest price.
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