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TCF Adhere to the specific Codes of Conduct
Mpho gives a client clear pre-sale information, keeps them informed during the policy term, and explains changes promptly. Which TCF outcome is she supporting?
RE5 practice question with a worked answer. This is one of hundreds of FSCA RE5 questions in the RegulatoryExams question bank.
- a) Outcome 3 — customers are given clear, appropriate information before, during and after the point of sale.Correct
- b) Outcome 2 — products meet the needs of identified groups.
- c) Outcome 5 — products perform as expected.
- d) Outcome 6 — no unreasonable post-sale barriers.
Why this is the answer
Providing clear and appropriate information throughout the product life cycle — before, during and after the sale — is TCF Outcome 3, which is about keeping customers properly informed so they can make decisions.
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